Before returning a product, you MUST first contact Cool Walls customer service to obtain a Return Authorization (RA) number before the end of the 60-day return period. Cool Walls will not accept returns without an RA number. You can call us at 416-568-0663 or email us to get your RA number.
Ship back all products you are seeking to return to Cool Walls and for which you received a Return Authorization (RA) number. Make sure that whatever ship method you use (USPS, UPS, Fedex, etc.), that you get a tracking number as verification that the product has been sent. Ship the products at your expense. If the product is deemed defective or the return is a direct result of a Cool Walls error, Cool Walls will provide a shipping expense credit. All returns must be received within 60 days.
Even though every mural is custom printed to order, we do allow murals to be returned during the first 60 days even if the customer simply changed their mind. However, these returns are subject to a 25% restocking fee.